Refund policy
At Pilze Exotic LLP, we take quality seriously and ensure all products are carefully inspected before dispatch.
Due to the consumable and perishable nature of our products, all sales are final, and we do not accept returns once products have been delivered.
Returns
We do not accept returns for:
- Change of mind
- Taste preference
- Incorrect orders placed by customers
- Products opened, used, or consumed
- Delivery refusal after shipment
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please notify us within 48 hours of delivery by emailing [support@pilzexotic.com] with:
- Order number
- Photos of product damage
- Photos of outer packaging
- Proof of delivery (if available)
After verification, we may offer:
- Replacement product, or
- Refund to original payment method
Cancellations
Orders may be canceled only before dispatch.
Once an order has been shipped, cancellations cannot be accepted.
Refunds
Approved refunds, where applicable, will be processed within 5–10 business days to the original payment method.
Shipping charges are non-refundable unless the refund is due to our error.
Lost Shipments
If an order is confirmed lost in transit by our logistics partner, we may offer a replacement or refund after verification.
Contact Us
For support regarding returns, cancellations, or refunds:
Pilze Exotic LLP
Email: support@pilzexotic.com