Shipping policy

At Pilze Exotic LLP, we strive to process and deliver your orders as quickly and efficiently as possible.

All orders are typically processed within 1–3 business days after order confirmation, excluding weekends and public holidays. Once your order has been shipped, you will receive a shipping confirmation along with tracking details, where available.

We currently ship across India. Standard delivery timelines are generally 3–7 business days for metro cities and 5–10 business days for other locations, depending on your delivery address, courier partner availability, and external factors beyond our control.

Shipping charges, if applicable, will be displayed at checkout before payment. We may offer free shipping on select orders, promotions, or minimum order values as announced on our website.

While we work with reliable logistics partners, delivery delays may occasionally occur due to weather conditions, transport disruptions, incorrect shipping details, remote-area service limitations, or other unforeseen circumstances. In such cases, we appreciate your patience and understanding.

Customers are responsible for providing accurate shipping information. Pilze Exotic LLP is not responsible for delays or failed deliveries caused by incorrect addresses, incomplete contact details, or customer unavailability at the time of delivery.

If your order arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery at support@pilzexotic.com with your order number and photos of the issue so we can assist you.

Once an order has been shipped, changes to the delivery address may not be possible. For questions regarding shipping, order tracking, or delivery issues, please contact us at:

Email: [support@pilzexotic.com]